FAQ - Frequently Asked Questions

🚚 Delivery

What are the delivery times?

Delivery generally takes between 7 and 15 business days in France. For Europe (Belgium, Switzerland, Luxembourg), allow 10 to 18 business days.

How can I track my order?

You will receive an email with your tracking number once your order has been shipped.

Do you deliver internationally?

Yes! We deliver to France, Belgium, Switzerland, Luxembourg and all over Europe.

Is delivery free?

Delivery costs are calculated automatically at checkout based on your delivery country.

👕 Products and Sizes

How do I choose my size?

Our jerseys follow standard European sizes (S, M, L, XL, XXL). If in doubt, we recommend taking one size up.

What is the quality of the jerseys?

Our jerseys are high-quality replicas, with official logos and crests of clubs and national teams.

Do you offer children's kits?

Yes! We offer children's kits for most teams available in our shop.

✍️ Flocking

How does flocking work?

When placing your order, you can add the flocking option (+€4.99). Simply enter the desired name and number in the dedicated field.

Can any name and number be flocked?

Yes, you can choose the name and number of your choice — whether it's your name, a player's name, or any other personalization.

Is the flocking washable?

Yes, the flocking is high quality and resistant to washing. We recommend washing the jersey inside out at a maximum of 30°C.

💳 Payment and Orders

What payment methods do you accept?

We accept all bank cards (Visa, Mastercard), as well as PayPal and Apple Pay.

Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of purchase by contacting us at kkgoal@outlook.fr

Is my order secure?

Yes, all transactions are secured via the Shopify Payments system. Your bank details are never stored on our site.

↩️ Returns and Refunds

Can I return an item?

Yes, you have 14 days after receipt to return an unworn item in its original condition.

How do I make a return?

Contact us at kkgoal@outlook.fr with your order number and the reason for the return. We will guide you through the process.